After executing the required initiatives, we focus on measuring and monitoring their impacts on your brand, through the following methodologies:
Measurement of Consumer Generated Media (CGM) related to brand or industry using our proprietary online search systems and Buzz Power analytical model...
Live and routine monitoring on brand health via online surveys using eCGlobal, our online community, as the sample...
Live monitoring of Interactive Contact Centers key performance indexes. We use both auditing consultants and online community members with data...
Execution of periodical customer surveys of satisfaction and loyalty, including identification of your products cross/up-selling opportunities to...
eCMetrics - Social Media Solutions in Web 2.0 scenary